FAQ

1. How do I place an order?

Browse your favorite products, select the size and quantity, add them to your cart, and complete the checkout using your preferred payment method.

2. What payment methods do you accept?

We accept UPI, Credit Cards, Debit Cards, Net Banking, and other secure online payment methods.

3. Do you offer Cash on Delivery (COD)?

No, we currently do not offer Cash on Delivery (COD). All orders must be prepaid using our secure online payment options.

4. How long does delivery take?

Orders are usually processed within 1–3 business days and delivered within 3-12 business days, depending on your location.

5. Do you provide free shipping?

Yes, we offer free shipping on eligible products. Any shipping charges, if applicable, will be displayed during checkout.

6. How can I track my order?

Once your order is shipped, you will receive a tracking link via email.

7. Can I cancel my order?

Orders can only be cancelled before they are shipped. Please contact our support team immediately if you wish to cancel your order.

8. What is your return and exchange policy?

Returns or exchanges are accepted only if you receive a damaged, defective, or incorrect product. Please refer to our Return & Refund Policy for complete details.

9. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery. An unboxing video recorded from the moment the sealed package is opened until the product is fully visible is mandatory for all claims. After verification, our team will respond within 24 hours.

10. How do I choose the correct size?

Each product includes a detailed Size Chart. Please check the measurements carefully before placing your order.

11. Will the product color match the images?

We make every effort to display accurate product colors. However, slight variations may occur due to screen settings, lighting, or photography.

12. How can I contact customer support?

You can contact our support team through Email, WhatsApp, or the Contact Us page. We aim to respond as quickly as possible.

13. Is my payment information secure?

Yes. All online transactions are processed through secure and encrypted payment gateways.

14. Do I need an account to place an order?

No. You can place an order as a guest without creating an account.

15. Do you restock sold-out products?

Yes, selected products are restocked based on availability. Follow our store for updates on new arrivals and restocks.